Insurance
Travel With
Confidence!
When you book a trip with Altaï, you
have the option to purchase travel insurance. You have up to 14 days to
purchase this insurance from the date you book your trip. We hope you will
never need to use it, but in the event that something goes wrong, it’s good to
know you are covered.
Altaï, in partnership with Assurinco and Mutuaide Assistance, offers you an
insurance package tailored to your needs. It is very important to think about
it now!
THE MULTI-RISK
INSURANCE POLICY(4.1%
OF THE TOTAL PRICE OF THE TRIP)
This multi-risk policy is specifically
adapted to adventure travel and is designed to protect you in all circumstances
from the risks inherent in our travels and activities. By choosing to take out
comprehensive insurance you will be protected before and during your trip. This policy will cover
you for the following:
- Cancellation insurance (including medical incapacity that prevents you being able to participate in the activity you have booked)
- Price guarantee (in the event of fuel surcharges, airport tax increases and currency fluctuations)
- Missed departure
- Flight, boat or train delays
- Impossible departure
- Luggage (including sports and business equipment and delayed delivery)
- Costs of interrupting a stay or sporting / leisure activity
- Impossible return
- Personal assistance: medical repatriation, medical and/or hospitalisation costs abroad, etc.
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For more details: download the multi-risk insurance details
THE MULTI-RISK INSURANCE POLICY PLUS
EPIDEMIC OR PANDEMIC COVER(5,1 % OF THE TOTAL PRICE OF THE TRIP)
In addition to the multi-risk insurance
cover, this policy offers you additional guarantees specific to the current
Coronavirus Pandemic.
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For more information: download the epidemic extension booklet
How to subscribe to our insurance?
You can purchase your travel insurance
policy by contacting us directly. If you have any questions about the insurance contract, please do not
hesitate to contact us.
How to report a claim?
- For any insurance claim (Cancellation, Price guarantee, Luggage, Interruption of stay, ...)

Report your claim to Assurinco using the
following form within 5 working days
Monday to Thursday from 2pm to 6pm and
Friday from 2pm to 5pm
Phone: +33 (05) 34 45 31 51
Mail: sinistre@assurinco.com
Contract number to be recalled: Contract
n°7058 or 7059 (with epidemic extension) ·
- For any claim for assistance during your stay

Contact Mutuaide Assistance immediately
7 days a week, 24 hours a day
Phone: +33 (0)1 55 98 87 87
Mail: medical@mutuaide.fr
Contract number to call back: Contract
n° 7058 or 7059 (with epidemic extension)
This insurance contract is offered to
you by Altaï in accordance with article L.513-1 of the insurance code - SAS
with a capital of 190 350€ - RCS MARSEILLE 388 318 313 - Head office: Avenue
André Roussin, Immeuble le Néréis, 13016 MARSEILLE . In the event of a complaint
concerning the distribution of the insurance contract, you may send your
complaint in writing to the head office address.
It is managed by ASSURINCO (commercial
brand of Cabinet CHAUBET COURTAGE), an insurance broker, whose head office is
located at 122, Bis quai des Tounis - 31000 Toulouse, SARL, with a capital of
€140,750 - RCS Toulouse 385 154 620, registered with the ORIAS ( www.orias.fr )
under number 07 001 894. It carries out its insurance brokerage activity in
accordance with Article L. 521-2, II, 1°, b) of the Insurance Code. The list of
insurance companies with which ASSURINCO works or is likely to work as a broker
with the following insurance companies is available at http://assurinco.com. If
you disagree or are dissatisfied with the implementation of your contract, we
invite you to make this known to ASSURINCO by calling 05.34.45.31.51 or by
writing to reclamation@assurinco.com. ASSURINCO undertakes to acknowledge
receipt of your letter of complaint within 10 working days and to provide a reply
within a maximum of 2 months. If the disagreement persists, you can resort to
the Insurance Mediation by mail provided that no legal action has been taken:
LA MÉDIATION DE L'ASSURANCE - TSA 50110 - 75441 Paris Cedex 09
It is underwritten by the insurer:
MUTUAIDE ASSISTANCE 8-14 av. des Frères Lumières 94368 BRY SUR MARNE Cedex
Our advice:
This insurance product provides insurance
cover to indemnify the beneficiary against travel-related risks.
The guarantees
that have been put in place in this insurance contract correspond to the
requirements and needs of people who go on sports and adventure trips and who
wish to be covered against the risks associated with this trip. All your
guarantees and exclusions are listed in the standardised information document
on the insurance product (DIP) and the General Conditions, which alone are
contractually binding. We advise you to read these two documents carefully, both
of which are available on this page.