Insurance

Travel With Confidence!

When you book a trip with Altaï, you have the option to purchase travel insurance. You have up to 14 days to purchase this insurance from the date you book your trip. We hope you will never need to use it, but in the event that something goes wrong, it’s good to know you are covered.   

Altaï, in partnership with Assurinco and Mutuaide Assistance, offers you an insurance package tailored to your needs. It is very important to think about it now!  

THE MULTI-RISK INSURANCE POLICY(4.1% OF THE TOTAL PRICE OF THE TRIP)  

This multi-risk policy is specifically adapted to adventure travel and is designed to protect you in all circumstances from the risks inherent in our travels and activities. By choosing to take out comprehensive insurance you will be protected before and during your trip. This policy will cover you for the following: 
  • Cancellation insurance (including medical incapacity that prevents you being able to participate in the activity you have booked)
  • Price guarantee (in the event of fuel surcharges, airport tax increases and currency fluctuations)
  • Missed departure
  • Flight, boat or train delays
  • Impossible departure
  • Luggage (including sports and business equipment and delayed delivery)
  • Costs of interrupting a stay or sporting / leisure activity
  • Impossible return
  • Personal assistance: medical repatriation, medical and/or hospitalisation costs abroad, etc.  

>> For more details: download the multi-risk insurance details 

THE MULTI-RISK INSURANCE POLICY PLUS EPIDEMIC OR PANDEMIC COVER(5,1 % OF THE TOTAL PRICE OF THE TRIP) 

In addition to the multi-risk insurance cover, this policy offers you additional guarantees specific to the current Coronavirus Pandemic.  

>> For more information: download the epidemic extension booklet 

How to subscribe to our insurance?
You can purchase your travel insurance policy by contacting us directly.  If you have any questions about the insurance contract, please do not hesitate to contact us.

How to report a claim?  

  • For any insurance claim (Cancellation, Price guarantee, Luggage, Interruption of stay, ...)  


Report your claim to Assurinco using the following form within 5 working days
Monday to Thursday from 2pm to 6pm and Friday from 2pm to 5pm
Phone: +33 (05) 34 45 31 51
Mail: sinistre@assurinco.com
Contract number to be recalled: Contract n°7058 or 7059 (with epidemic extension)  ·        












  • For any claim for assistance during your stay  


Contact Mutuaide Assistance immediately
7 days a week, 24 hours a day
Phone: +33 (0)1 55 98 87 87
Mail: medical@mutuaide.fr
Contract number to call back: Contract n° 7058 or 7059 (with epidemic extension)  











This insurance contract is offered to you by Altaï in accordance with article L.513-1 of the insurance code - SAS with a capital of 190 350€ - RCS MARSEILLE 388 318 313 - Head office: Avenue André Roussin, Immeuble le Néréis, 13016 MARSEILLE . In the event of a complaint concerning the distribution of the insurance contract, you may send your complaint in writing to the head office address.   

It is managed by ASSURINCO (commercial brand of Cabinet CHAUBET COURTAGE), an insurance broker, whose head office is located at 122, Bis quai des Tounis - 31000 Toulouse, SARL, with a capital of €140,750 - RCS Toulouse 385 154 620, registered with the ORIAS ( www.orias.fr ) under number 07 001 894. It carries out its insurance brokerage activity in accordance with Article L. 521-2, II, 1°, b) of the Insurance Code. The list of insurance companies with which ASSURINCO works or is likely to work as a broker with the following insurance companies is available at http://assurinco.com. If you disagree or are dissatisfied with the implementation of your contract, we invite you to make this known to ASSURINCO by calling 05.34.45.31.51 or by writing to reclamation@assurinco.com. ASSURINCO undertakes to acknowledge receipt of your letter of complaint within 10 working days and to provide a reply within a maximum of 2 months. If the disagreement persists, you can resort to the Insurance Mediation by mail provided that no legal action has been taken: LA MÉDIATION DE L'ASSURANCE - TSA 50110 - 75441 Paris Cedex 09  

It is underwritten by the insurer: MUTUAIDE ASSISTANCE 8-14 av. des Frères Lumières 94368 BRY SUR MARNE Cedex 

Our advice:

This insurance product provides insurance cover to indemnify the beneficiary against travel-related risks.  

The guarantees that have been put in place in this insurance contract correspond to the requirements and needs of people who go on sports and adventure trips and who wish to be covered against the risks associated with this trip.  All your guarantees and exclusions are listed in the standardised information document on the insurance product (DIP) and the General Conditions, which alone are contractually binding. We advise you to read these two documents carefully, both of which are available on this page.